Coronavirus

Post Coronavirus Lockdown Thursday 5th November 2020 and Wednesday 2nd December 2020

Updated 26th November 2020

StayCotswold will update this page with any further direction from the Government as and when it is issued.

The Cotswolds - Tier 2 Restrictions

Following the latest announcement by the Government, StayCotswold properties currently lie in tier 2 (Oxfordshire and Gloucestershire), as such they can remain open to visiting guests under the following restrictions:

  • Only one household per property, between 3rd December and 22nd December, and guests must not be travelling from a higher tier location (i.e. tier 3).
  • Flexmas bubble Christmas rules 23rd December to 27th December – 3 households maximum.
  • Only one household property, again from 28th December onwards, must not be travelling from a high tier location (i.e. tier 3). Subject to government restrictions.

Government restrictions in full can be viewed here.

Previous update from 2nd November 2020: (restrictions in place until Lockdown 2 ends on 2nd December 2020)

Following the latest announcement by the Prime Minister regarding the lockdown in England from Thursday 5th November 2020, please be assured that we will contact all affected guests offering the choice of a change of date, credit voucher or a refund. Please bear with us and await for us to contact you.


What should I do - I am due to go on holiday in England between Thursday 5th November and Wednesday 2nd December?

During the new lockdown period, as per the dates above, non-essential travel will not be allowed, including holiday accommodation in England.

StayCotswold would ask that if you have a booking that is affected in this way, then you can transfer your booking to a later date if you wish.

Whilst the holiday may not take place on the dates you had originally intended, a transfer of the booking will ensure that you still get the holiday you had booked and also the Owner of the property also gets the booking that they had expected, as the cancellation has occurred through no fault of their own, and at such short notice. I hope that you can understand that we are doing our best as an agency to look after both our guests and our owners.

If you are due to travel in the next 7 days, and have not yet heard from our customer services team, please contact us on 01993 259 444 to discuss one of the following options:

 

Option 1: Transfer your booking to a later date


Option 2: Take a voucher for the full amount you have paid, valid until the end of 2021.


Option 3: Cancel your booking for a full refund, less the booking fee.

 

Thank you for all your support during this exceedingly difficult time.

We look forward to welcoming you to the Cotswolds when the current situation has improved, and restrictions have been relaxed.

If you have any questions or concerns please get in touch with a member of the team by email or call us on 01993 259 444.