Frequently Asked Questions

How do I book and pay?

Once you have confirmed you would like to book with StayCotswold, one of the team will send you over a booking form via DocuSign. This will contain your booking information and payment plan.

30% of the rental fee and a £60 admin fee will be requested on confirmation of booking and the remaining balance will be requested a minimum of 8 weeks before your arrival date.

If you are booking less than 8 weeks before your arrival date, the full amount would need to be paid on confirmation.

We understand you may need to collect money from guests in your party, especially in larger groups! Please do let us know when you will be able to pay and we will make a note on your booking.

Please note we request that the DocuSign form is signed and funds are transferred within 72 hours otherwise we will release the dates.

What payment method can I use?

We accept payment via three different methods:

If at all possible please use Bank Transfer as this is our preferred method of payment

Bank Transfer: All Bank transfer details can be found on your booking form, along with IBAN and SWIFT numbers for international payments. Please mark the payment as “PROPERTY NAME/SURNAME” 

Cheque: Please make cheques payable to “StayCotswold Ltd” and not on the back your surname, property and month of arrival.

Credit Card: Card payments can be taken over the phone, please have your booking information to hand. Please note there is no charge for a personal credit card but there is a 2% fee for business cards. We are also unable to take Amex.

How does the damage deposit work?

Damage deposits are taken for all of our properties; the amount varies with the size of the property.

A member of the StayCotswold team will call you a few days before your arrival to obtain card details for an authorisation (just as they do in hotels). The money will not leave your account but you will not be able to access this until you have left the property and our cleaners have confirmed that the property has been left as found.

If there happen to be any issue this will be discussed and agreed with you in detail before any payment is taken.

When will I get my welcome information

Your Welcome Information and access details will be sent to you by email a few days before your arrival. We don’t send out Welcome Information too far in advance for security reasons.

Once you have paid your Damages Deposit the Welcome Information will be released. This contains more information about the property, the property manual and access details. Depending on the property, we may also pop you in contact with the owner, so you can liaise with them over arrival time, bed make up and to ask as many questions as possible.

What will be at the property and what do I need to bring?

Once booked and paid, please do feel free to ask us what will be in your property of choice, again this does vary between our Holiday Lets and Private Homes. Generally at the point we send you your Welcome Information, you will received a list of everything you will find in your property from tea bags, coffee, to cleaning products and loo rolls!

Will I have towels and sheets?

In all of our properties, you will be provided with a set of linen for the beds, bath towel (per person), hand towel (per bathroom) and a bath mat (per bathroom). You can request additional linen for your stay, however, there will be an additional charge.

I can't go on holiday, what do I do?

Customers are STRONGLY ADVISED to make their own travel insurance arrangements to ensure cover in the event you have to cancel your booking. If you are unable to go on holiday, please let us know straight away! In some cases we are able to move bookings, as long as we have enough lead in time and can replace your booking. Please refer to our Booking Terms & Conditions.

Can I bring a pet and is there an additional cost?

In some of our properties, pets are more than welcome. You will be able to find all the properties which are pet friendly here. Please do notify us on booking if you are planning on bringing a pet, some of our properties are allergy free. We just need to know the breed and age of the dog.

There is an additional cost to bring a pet with you of £40 per pet.

Please ensure that pets do not jump up on the furniture and beds, they are not left on their own for long periods of time and are cleared up after. If there is evidence of misbehaviour by a pet please note that there could be deductions from your Damage Deposit.

Can I bring fireworks or candles?

Fireworks, Chinese lanterns, candles, incense sticks are all prohibited in all of our Holiday Lets.

Do you accept hen parties and stag dos?

On booking please do let us know if you are a single sex group. We do accept well-behaved hens and in some Holiday Lets well-behaved stags will be considered.

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